Docs / Connecting LiveAgent

Connecting LiveAgent

What LiveAgent’s API can and can’t do — this connector is deliberately narrow.

Set up

  1. In LiveAgent: an admin finds the API key at Configuration → System → API.
  2. Find your own agent ID at Configuration → Agents → (your name) — LiveAgent's API has no "who am I" lookup, so this has to be entered by hand.
  3. In Z3NTRA: Systems → Connect a system → LiveAgent.
    • Domain — the part in yourcompany.ladesk.com.
    • Your agent ID and API key from steps 1–2.

What gets pulled in

Tickets assigned to your agent ID, filtered to statuses that represent real work (new, open, answered, postponed, resolved, closed) — live states like chatting/calling and housekeeping states like spam/deleted are excluded.

What write-back changes

Title and status only.

Two fields it deliberately doesn't touchLiveAgent's API has no due-date field, and no confirmed way to edit a ticket's message content (only append new messages, which isn't the same as editing a description). Rather than guess at an API call that might not exist, edits to either are saved in Z3NTRA only, with a clear warning.
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