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Frequently asked questions

Quick answers to the questions that come up most.

Do I need a credit card to sign up?

No. Every account gets a 14-day free trial with full access and no card required.

What happens to my data if I cancel?

Nothing is deleted. Canceling stops future billing; your connections, tasks, and settings stay exactly as they were, and everything comes back the moment you resubscribe.

Can I connect more than one account from the same system?

Yes — add as many connections as you like, including several of the same provider (e.g. two different Azure DevOps organizations). Each is configured and synced independently.

Why didn't my edit save to the source system?

Z3NTRA always tries the source system first, and only updates its own copy once that succeeds — so if an edit didn't take, it's because the source rejected it (a missing field on that item type, a permission issue, or a status the source won't allow, like reopening a closed Zendesk ticket). The task editor shows a specific warning explaining what happened rather than failing silently. See the connector-specific guide under Connecting your systems for known limits on each platform.

Why does a task say "Needs triage"?

It means the source system didn't provide enough information (usually importance or effort) for Z3NTRA to score it confidently, and nobody's set it by hand yet. Fill in what's missing and it drops out of that filter.

Does snoozing or pinning a task change its priority score?

Pinning overrides sort order without touching the underlying score. Snoozing holds the score at zero until the task reappears — see How prioritization works.

I don't see a system I use — what are my options?

If it has a JSON API, the Custom / Other connector can usually be pointed at it without any code.